Nick Smith, Director of EAM Consulting and one-time Enforcement Officer (Training and Competence) with Lautro, looks back over two decades of T&C.
The requirement to ensure that sales people are competent has, at least in part, disenfranchised the lower socio-economic groups and the RDR examination requirements are likely to exacerbate this trend – a cruel irony for an initiative that was originally intended to widen the availability of advice.