Nick Smith of EAM Consulting looks at using the Kirkpatrick Four Levels to help with building the business case for a T&C initiative in your firm.
To make the business case for a T&C initiative we need build a “chain of impact”. One that shows the budget holders clearly and credibly how the various aspects of the T&C initiative will play their part in delivering the desired business results. But how to do this? What links are needed in this chain of impact?